Delivery Policy

1. Where We Deliver

groceri currently delivers in Urun-Ishwarpur, Maharashtra only. We do not deliver outside this area.

The app checks your address against the active delivery zone before you can place an order. If your address falls outside it, you will be told at that point rather than after paying. If an order is somehow placed to an unserviceable address, it is cancelled and refunded in full.

2. Delivery Times

• Most orders are delivered 45 to 55 minutes after they are placed.
• Orders are delivered during store operating hours. An order placed after hours is picked up the following working day.
• Heavy rain, local traffic, festival demand, and large orders can extend this. When they do, you can see it happening on the live map rather than being left to guess.
• Delivery times are estimates, not guarantees.

3. Delivery Charges

• There is no minimum order value.
• Delivery is free on orders above ₹199.
• On orders below ₹199, a delivery fee applies. The exact amount is calculated and shown in your cart before you confirm the order.
• No delivery charge is ever added after checkout. What you agree to in the cart is what you pay.

4. Tracking Your Order

Open the orders section of the app to follow your order. Once a rider has collected it, you can see their live position on the map, updating as they travel. You will also receive notifications as the order moves through each stage.

5. Receiving Your Order

• Please be reachable on the phone number registered to your account while an order is out for delivery.
• You can add a delivery note at checkout — landmark, floor, gate instructions, or the name of someone else who can receive it.
• For cash-on-delivery orders you may pay the rider in cash or by UPI. Card payments are not accepted at the door. If paying in cash, please have the amount ready — riders may not carry change for large notes.
• Please check perishable items at the door where you can. It makes any issue far quicker to resolve.

6. If Delivery Fails

A delivery can fail if nobody is available at the address, the phone is unreachable, the address is incorrect or incomplete, or entry to the location is not possible.

• The rider will attempt to contact you on your registered number.
• If the order cannot be handed over, it is returned. For prepaid orders, refunds are assessed under our Refund Policy; perishable items that cannot be resold may not be refundable.
• Repeated refusal of cash-on-delivery orders may lead to cash on delivery being disabled on the account.

7. Problems With an Order

If something arrives wrong, missing, damaged, or spoiled, report it in the app within 24 hours of delivery. We review each report and respond with a refund or a replacement. The full process is set out in our Refund Policy.

To cancel an order, see our Cancellation Policy.

8. Contact Us

Anything about a delivery, we would rather hear it than not.