Terms of Service

1. Accepting These Terms

By creating a groceri account, placing an order, or otherwise using the app, you agree to these Terms of Service. If you do not agree with them, please do not use the service.

We may update these terms from time to time. When we make a material change, we will update the "Last Updated" date at the top of this page and, where the change affects your orders or your money, notify you in the app.

2. Who Can Use groceri

• You must be at least 18 years old, or using the app with the consent and supervision of a parent or guardian.
• Your delivery address must fall within our current service area. At present that is Urun-Ishwarpur, Maharashtra.
• You must provide accurate contact and address details. Deliveries fail when addresses are wrong, and we cannot refund an order that failed because the address you gave does not exist.

3. Your Account

You are responsible for activity that happens under your account, including orders placed from it. Keep your phone and login details secure. If you believe someone else has used your account, contact us immediately at support@groceree.in.

You can delete your account and associated data at any time. The process is described on our account deletion page.

We may suspend or close an account that is being used fraudulently, that repeatedly refuses delivery of cash-on-delivery orders, or that abuses our delivery staff.

4. Placing an Order

An order you place is an offer to buy. It becomes a confirmed order once it is accepted. Until that point, either side may cancel without charge.

• You may cancel free of charge within 2 minutes of placing an order. After that, packing may already have begun and a charge may apply. Full detail is in our Cancellation Policy.
• If your order is not accepted within 15 minutes, it is cancelled automatically and refunded in full.
• Occasionally an item is unavailable after you order it. Where that happens we will contact you, adjust the order, and refund the difference.

5. Prices and Payment

• All prices shown in the app are in Indian Rupees and include applicable taxes unless stated otherwise.
• Prices can change. The price that applies to your order is the one shown in your cart at the moment you confirm it.
• Delivery is free on orders above ₹199. Below that amount a delivery fee applies. The exact fee is always displayed in your cart before you pay — nothing is added afterwards.
• You can pay online at checkout by UPI, debit or credit card, or net banking. Online payments are processed by our payment partner; we do not store your card details.
• You can also choose cash on delivery, and settle with the rider at your door in cash or by UPI. Card payments are not accepted at the door.
• Refunds are handled under our Refund Policy.

6. Delivery

Delivery timings, service area, and what happens when a delivery cannot be completed are set out in full in our Delivery Policy. In short: we deliver within Urun-Ishwarpur, most orders arrive in 45 to 55 minutes, and you can watch your rider's live position in the orders section of the app.

Delivery times are estimates, not guarantees. Weather, traffic, and demand affect them.

7. How You Use the App

Please do not:

• Place orders you do not intend to accept or pay for.
• Abuse, threaten, or harass delivery staff or support staff.
• Attempt to break, scrape, reverse-engineer, or overload the service.
• Use the app for anything unlawful, or resell items bought through it in a way that breaches applicable law.

Accounts that do these things may be suspended.

8. Availability and Changes to the Service

groceri is a growing service. Features may be added, changed, or withdrawn. Our service area may expand or, in unusual circumstances, contract. We do not guarantee uninterrupted availability of the app — maintenance, network outages, and store closures all interrupt it.

Where a change affects an order you have already placed and paid for, you will be refunded.

9. Our Liability

We take responsibility for the orders we deliver. If an item arrives wrong, damaged, or spoiled, report it within 24 hours and we will refund or replace it under our Refund Policy.

Beyond that, and to the extent permitted by law, our total liability in connection with any order is limited to the value of that order. We are not liable for indirect or consequential losses.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2019, or other applicable Indian law.

10. Governing Law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Sangli, Maharashtra.

11. Contact Us

Questions about these terms are welcome.